Cancellation policy

Thank you for your interest in subscribing to our hand-dyed yarn monthly subscription box! Below are the terms and conditions that apply to your subscription:

1. Subscription Plan:

  • We offer a monthly subscription plan only.

2. Billing and Payment:

  • Subscribers will be billed on a monthly basis.
  • Payment will occur on the date of initial subscription and then on the same date each subsequent month.
  • Payment can be made using the payment method provided during signup.

3. Renewal and Cancellation:

  • Subscriptions will automatically renew each month unless canceled by the subscriber.
  • Subscribers can cancel their subscription at any time by accessing their account settings on our website.
  • Cancellations made after the billing date will apply to the following month's subscription.

4. Shipping:

  • Subscription boxes will be shipped monthly according to our shipping schedule.
  • Shipping fees are included in the subscription price for domestic orders. Additional fees may apply for international shipping.
  • We are not responsible for delays in shipping due to circumstances beyond our control, such as weather conditions or carrier issues.

5. Returns and Refunds:

  • Due to the personalized nature of our subscription boxes, we do not accept returns or offer refunds.
  • In the event of a defective or damaged product, please contact our customer service team within seven days of receiving your box for assistance.

6. Changes to Subscription:

  • Subscribers can update their shipping address or payment information at any time through their account settings.
  • Changes made after the billing date may not apply until the following month's subscription.

7. Communication:

  • Subscribers will receive notifications regarding their subscription, including billing reminders and shipping updates, via email.
  • It is the subscriber's responsibility to ensure that their contact information is accurate and up to date.

8. Customer Service:

  • If you have any questions or concerns about your subscription, please contact our customer service team for assistance.
  • We strive to respond to all inquiries in a timely manner and provide satisfactory resolutions to any issues.

9. Privacy:

  • We respect your privacy and will only use your personal information in accordance with our Privacy Policy.
  • Your information will not be shared with third parties without your consent.

10. Agreement:

  • By subscribing to our yarn subscription box, you agree to abide by the terms and conditions outlined in this policy.

11. Changes to Policy:

  • We reserve the right to update or modify this subscription box policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or require further clarification regarding our subscription box policy, please don't hesitate to contact us.

Happy knitting!