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Shipping questions or delivery issues?
Before sending a message, please take a moment to review our Shipping Policy.
Most common issues — like delays, missing packages, or returned orders — are fully explained there, along with the next steps to get things sorted quickly.
If you’ve already checked and still need help, you’re always welcome to reach out using the contact form below.
Returns and refunds made simple.
You can manage all return or refund requests right through your Mountaintop Yarn account.
Our Return Policy explains how to start a return, what items qualify, and how refunds are issued once your package is received.
Please take a quick look before reaching out — it might have the answer you need right away.